Privacy Policy

1. Introduction

TechRovo ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the TechRovo website or engage our services. This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business details provided through our contact forms or direct communication.
• Technical Data: IP address, browser type, operating system, referring URLs, and browsing behaviour on our website.
• Project Information: Details about your project requirements, budget, and timeline shared during consultations.
• Cookies: We use essential cookies to ensure the proper functioning of our website and analytics cookies to understand usage patterns.

3. How We Use Your Information

• To respond to your enquiries and provide requested services.
• To prepare project proposals and cost estimates.
• To communicate project updates and important information.
• To improve our website, services, and user experience.
• To comply with legal obligations.
• To send relevant marketing communications (only with your consent).

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Your consent, (b) Performance of a contract, (c) Legitimate interests in operating and improving our business, and (d) Compliance with legal obligations. You may withdraw your consent at any time by contacting us.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering services, subject to appropriate data protection agreements. We may also disclose information when required by law or to protect our rights.

6. International Transfers

As we have offices in both the United Kingdom and India, your data may be transferred internationally. We ensure that appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner's Office (ICO), to protect your data when transferred outside the UK.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Project-related data is retained for 6 years in accordance with UK tax and business record requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.

To exercise any of these rights, please contact us at info@webzyro.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at:

Email: info@webzyro.co.uk
Correspondence address (no visitors): 14 Grandyard, Burton upon Trent, DE14 1BW, United Kingdom
Phone: +44 7500 132151

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.